Privacy Policy

At Lucian Brooks, protecting your privacy and safeguarding your personal information is our top priority. This Privacy Policy explains how we collect, use, store, and protect the information you share with us. By using our website, making a purchase, or engaging with our services, you agree to the practices described here.

Who We Are

Lucian Brooks is an online fashion brand focused on delivering quality products to our customers across the United States.

Registered Address: 447 Broadway, New York, NY 10013, United States
Email: support@lucianbrooks.com
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM

How and When We Collect Data

We only collect personal data that you provide directly to us when necessary to deliver our services. This may occur when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Leave a review

  • Contact customer support

  • Interact with us on social media

The types of data we may collect include your name, billing and shipping address, email, phone number, payment details, IP address, device/browser type, purchase history, and on-site interactions.

How We Use Your Data

Your information is used only for legitimate business purposes, such as:

  • Processing and shipping your orders

  • Providing customer support

  • Sending order confirmations and delivery updates

  • Improving website performance and customer experience

  • Sending marketing communications (only if you have opted in)

If you subscribe to our marketing emails, we may update you with news, special offers, and brand updates.

Payments and Data Security

  • Payments are securely processed through Shopify Payments.

  • We do not store card details directly.

  • Transactions are protected with SSL (Secure Socket Layer) encryption.

  • Shopify is PCI-DSS compliant and adheres to strict data protection standards.

Marketing and Advertising

We may run advertising campaigns via platforms like Google Ads and Meta Ads. These tools may use cookies, pixels, or similar technologies to analyze browsing behavior and improve ad relevance. Data collected is anonymized, and consent is obtained where required. You can manage or disable cookies at any time through your browser settings.

Customer Reviews

We may use Trustpilot to collect verified customer reviews. After making a purchase, you may receive an optional invitation to leave feedback. Please refer to Trustpilot’s privacy policy for details on how they handle data.

Social Media and External Links

Our website and communications may include links to platforms such as Instagram. If you interact with us on these platforms, your data will be subject to their privacy policies, which are outside of our control.

Sharing Data with Third Parties

We never sell or rent your personal information. Your data is shared only with trusted third parties when necessary, including logistics providers, payment processors, email services, or analytics partners. These parties are contractually obligated to protect your data and may not use it for other purposes.

Data Retention & Security

We retain personal data only as long as necessary for legal or business purposes (e.g., up to 7 years for tax records). After this period, data is securely deleted or anonymized. All data is stored on secure servers with advanced protections and regular security audits.

Your Rights

As a U.S. resident, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (where legally permitted)

  • Object to certain processing activities

  • Withdraw consent for future processing

  • Request a copy of your data

To exercise these rights, email us at support@lucianbrooks.com. Requests are handled within legally defined timeframes.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website. For significant changes, we’ll notify you via email or a prominent notice on our site. We encourage you to check this page regularly to stay informed.