FAQ

At  Lucian Brooks Limited, we believe in transparency, trust, and providing a seamless shopping experience. We understand that shopping online can raise questions, and our goal is to ensure you have all the answers you need. Whether you’re curious about delivery, returns, or payment security, our dedicated team is here to assist you every step of the way.

Shipping

When will my order arrive?
We aim to dispatch your order as quickly as possible. On average, the full delivery process takes 4–9 business days and includes two stages:

Processing time (0–1 business days):
Once your order is placed, it’s confirmed, inspected for quality, and carefully packaged for shipment.

Shipping time (4–8 business days):
Delivery times may vary depending on your location and the transit time from our shipping facility to your address.

How do I track my order?
Once your order has shipped, we’ll email you a tracking number. You can monitor your delivery’s progress at any time via the tracking page.

Where do you ship to?
We currently ship exclusively within the United States.

Returns

What is your return policy?
We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you may return it within 30 days of receiving your order. Customers are responsible for completing the return process, and we provide clear instructions for convenience.

How do I start a return or exchange?
To initiate a return or exchange, contact our support team at support@lucianbrooks.com. Include your order number and the reason for the return or exchange. Our team will provide detailed instructions and the correct return address.

When will I receive my refund?
Refunds are typically processed within 10 business days after we receive and inspect your returned items. Once approved, funds are returned to your original payment method, and a confirmation email will be sent once the refund is complete.

Payment

What payment methods do you accept?
We offer a variety of secure payment options, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

All transactions are processed securely to ensure a smooth checkout experience.

Is it safe to shop on your website?
Absolutely! All payments on our website are protected with SSL (Secure Socket Layer) encryption, keeping your personal and payment information safe throughout checkout. We never store credit card information on our servers, and all transactions are securely processed through Shopify Payments.